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Network, PC, Computer Systems

Monitoring of Critical Devices

MoCo Data's Remote Monitoring service gives you peace of mind that your critical network devices such as your workstations, servers, routers, firewall and network services such as internet, email and web are running smoothly.


Offsite Remote Monitoring with Onsite Support

Remote network monitoring allows MoCo Data to anticipate or identify issues before they become major problems. Real-time reports and a status dashboard help pinpoint the problem areas immediately.

Our Network Operations Center (NOC) monitors your network devices and if there is an alert, they will quickly determine if the issue is merely a warning or false positive, or if it warrants remote support from our Customer Service Engineer (CSEs) or an onsite visit by your consultant.

Remote Network and PC Support

If Remote Support is required, the customer service engineer is equipped to handle the issue using state-of-the-art tools and our network guidebook documentation. Our Remote Computer Support System allows the CSE or consultant to securely log into the machine, pinpoint the problem and resolve it remotely. The service is convenient and provides a fast response because support can be done without intervention on your part or disruption to you.
 
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Affordable Rates

Affordable Rates - Moco Data Services offers outsourced IT management services at low monthly rates for small and medium sized businesses. Our packages include a broad array of services including that are included in fixed rates. Typical IT consultants make money when your systems are down and have a monetary incentive to take their time fixing problems. At Moco Data Services, our primary focus is to get your system back up and running as quickly as possible minimizing the impact to your business.

Flexibility

Choose support services that fit the needs of your organization. At Moco Data Services, we offer a small business set up that consists of managing your computer, networking, email, and web hosting needs in the ever changing world of technology. We have a variety of support packages for you to select the options that are right for your business. Moco Data Services believes in providing small and medium sized businesses with the same professionalism and quality of support that major organizations enjoy at affordable rates.

Proactive

Proactive Maintenance and Monitoring - Traditional IT support providers are only reactive to situations. Most computer issues can be avoided with a preventive maintenance plan. Moco Data Services offers routine system monitoring that will help identify and resolve issues before they become major problems. The result is a reduction in potential downtime that could impact your business.